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- 2026 Trading since
- 12–15 Days to deliver, tracked
- USA Where we ship
- 1 day Typical reply to an email
Our story
Why we started PetRascal
Most pet gear does not fail on the first day. It fails in the second week. A buckle cracks, a seam splits along the stitching, a bed flattens under a dog that actually sleeps on it. By then the box has gone out with the recycling and returning it feels like more trouble than it is worth.
We started PetRascal because we kept buying that gear ourselves. The listings all looked the same, the photographs were all borrowed from the same factory, and nowhere on the page could you find the one thing that decides whether a collar works: the measurements.
So we run this shop the other way around. A short catalogue, every product checked against the same three tests, and the sizing written out on the page before you reach the checkout. If we cannot answer a question about a product, it does not go on the site.
How we choose
Three tests before anything is listed
A short catalogue only works if the filtering is strict. A product that fails any one of these does not get a page, whatever the margin on it looks like.
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We read the one-star reviews first
Assessment starts at the bottom of the review page, not the top. Repeated complaints about one specific part, a buckle, a zip, a seam, tell you where a product breaks long before you own one.
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We check what is actually in stock
A listing is only worth publishing if the item can be dispatched and tracked to your door. Anything we cannot follow through the courier network does not get listed, however good the unit price looks.
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We publish the measurements
Sizing is the single largest cause of returns in pet gear. Nothing goes live without neck, chest and weight ranges written on the product page, so you are not guessing at checkout.
What we commit to
The parts of the order we control
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Tracked from the day it ships
Orders are dispatched within one business day and arrive in 12 to 15 days. The tracking number is emailed to you, not hidden behind an account.
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Checked before it leaves
Every order is inspected and packed by hand. If something is wrong when it reaches you, tell us and we will put it right.
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Payments we never see
Checkout is encrypted and handled by Stripe and PayPal. Card details go to them directly and are never stored on our servers.
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A person answers
Questions about sizing, delivery or an order that has gone quiet are answered by our own team, usually the same day.
Business details
No mystery about who is behind the checkout
PetRascal is an online shop selling pet equipment to customers in United States. Every policy that affects your order is written out in plain terms and linked below. If something is unclear, ask before you buy. That is what the support inbox is for.
- Trading name
- PetRascal
- Trading since
- 2026
- Support email
- customer@petrascal.com
- Support hours
- Monday to Friday, 9am to 6pm ET
- Reply time
- Within one business day
Before you order
Questions about us
Is PetRascal a real shop or a reseller?
We are an online retailer. We do not manufacture, we select: every product is sourced from suppliers we have bought from ourselves, and we are the people you deal with from the order to the delivery.
How long does delivery take?
Orders leave within one business day and arrive in 12 to 15 days with tracking. The shipping page has the full detail.
What if the size is wrong?
Every product page carries a size chart with neck and chest measurements, and our returns page sets out exactly what to do if it still does not fit. Email us first and we will tell you which size to order instead.
How do I reach a person?
Email customer@petrascal.com. It reaches our own inbox, not a ticket queue, and you will normally have a reply the same working day.
Have a look at what we stock
A short catalogue, measured, checked and ready to ship.