Ask A Question
Where is it
Track your order
Put in the order number from your confirmation email and the email address you ordered with. We will show you exactly where it has reached.
Enter the tracking number from your shipping confirmation email to see where your order is.
The number is in your confirmation email
It is the line that starts with a hash, sent the moment the order went through. Search your inbox for PetRascal if it has slipped down.
Tracking starts once it ships
Orders leave within one business day and arrive in 12 to 15 days. The carrier can take a day to show the first scan, so a new number that looks quiet is normal.
Signed in? There is a shorter way
Every order you have placed is listed in your account, with its status and tracking already attached.
Still not sure
Email customer@petrascal.com with the order number and we will chase the carrier ourselves. You will normally have an answer within one business day.