Last updated: 4 October 2026

PetRascal is an online shop selling pet accessories to customers in the United States. When you browse our site, place an order or get in touch, you trust us with some of your personal details. This page explains in plain words what we collect, why we need it, who sees it and what control you have over it.

PetRascal is run from the United Kingdom, so we look after your information under UK data protection law, which means the UK GDPR and the Data Protection Act 2018. We also follow the US privacy laws that apply to our customers. In this policy, “we”, “us” and “our” mean PetRascal, and “you” means anyone who visits petrascal.com or shops with us.

What information we collect

When you place an order

To get your order to your door, we need a few details from you.

• Your name and delivery address
• Your billing address
• Your email address, so we can send your order confirmation and tracking details
• Your phone number, if you choose to give one, so the courier can reach you if there is a delivery problem
• What you bought, what you paid and when

Your card details go straight to our payment provider, Stripe. We never see or store your full card number.

When you create an account

If you open an account, we keep your name, email address, saved addresses and order history. Your password is stored scrambled, so nobody at PetRascal can read it.

When you contact us

If you email us, fill in our contact form or use live chat, we keep your name, your email address and whatever you tell us, so we can help and look back at the conversation if you get in touch again. Our live chat runs on Tawk.to, which also records basic technical details such as your browser and your rough location based on your IP address.

When you join our newsletter

We keep your email address and the date you signed up. We only send you marketing emails if you asked for them, and every email has an unsubscribe link at the bottom.

When you leave a review or comment

We keep the name you enter, your rating, what you wrote and any photos you upload. Reviews and blog comments are public, so please don’t include anything you’d rather keep private. Your email address is never shown.

Information collected automatically

Like almost every website, ours records some details when you visit. These include your IP address, your browser and device type, the pages you look at and how you found us, for example through a search engine or another website. Some of this comes from cookies, which we explain further down.

How we use your information

UK law asks us to have a clear reason for every use of your personal information. Here is what we do with it and why we’re allowed to.

What we use it for	Our reason
Processing and delivering your order, and sending confirmation and tracking emails	We need it to fulfil our contract with you
Handling returns, refunds and questions about your order	We need it to fulfil our contract with you
Running your account	We need it to fulfil our contract with you
Spotting fraud and keeping the site secure	It’s in our legitimate interest and yours
Keeping records for tax and accounting	The law requires it
Sending our newsletter and offers	You gave us permission, and you can take it back at any time
Understanding how people use the site so we can improve it	It’s in our legitimate interest, or you gave permission where cookies need it
Showing your review or comment on the site	You chose to post it

Who we share it with

We only give each company what it needs to do its job, and nothing more.

• CJ Dropshipping, our fulfilment partner, receives your name, delivery address, phone number if you gave one and the items you ordered, so it can pack and ship your parcel from its US warehouse.
• Couriers and postal services receive your name and address so they can deliver your parcel.
• Stripe processes your payment and checks it for fraud.
• Tawk.to runs our live chat, if you choose to use it.
• Google Analytics shows us in overall reports how visitors use the site.
• Our website host and email service store information on our behalf.

We may also share information if the law requires it, for example with tax authorities, the police or a court. If PetRascal were ever sold or merged with another business, your information would pass to the new owner under the same protections.

We don’t sell your information

We have never sold personal information and we have no plans to. We don’t share it with anyone for targeted advertising on other websites either.

Cookies

Cookies are small text files that your browser stores when you visit a website. Some keep the shop working, such as remembering what’s in your basket. Others help us understand how the site is used.

Cookie	Set by	What it does
woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*	PetRascal	Remembers what’s in your basket
wordpress_logged_in_*, wordpress_sec_*	PetRascal	Keeps you signed in to your account
sbjs_*	PetRascal	Notes how you found us, so we know which links lead to orders
comment_author_*	PetRascal	Remembers your name and email for your next comment, only if you tick the box
__stripe_mid, __stripe_sid	Stripe	Helps prevent fraud during payment
twk_uuid_*, TawkConnectionTime	Tawk.to	Keeps your live chat conversation going
_ga, _ga_*	Google Analytics	Counts visits and shows us which pages people find useful

You can block or delete cookies in your browser settings. The shop needs its basket and checkout cookies to work, so if you block those you won’t be able to place an order.

Where your information is kept

We’re based in the UK and our partners work around the world, so your information may be stored or handled in the United Kingdom, the United States, China and other countries. CJ Dropshipping, for example, runs its systems from China even though your parcel ships from its US warehouse. When information leaves the UK, we use the safeguards UK law provides for international transfers.

How long we keep it

• Order records are kept for six years, because UK tax and accounting law requires it.
• Your account stays until you ask us to close it.
• Newsletter details stay until you unsubscribe. After that we keep only your email address on a “do not email” list, so we never contact you by mistake.
• Messages and chats are kept for as long as we need them to help you, and no longer than two years.
• Reviews and comments stay on the site until you ask us to remove them.
• Google Analytics data is deleted automatically after 14 months.

Keeping it safe

The whole site runs over a secure, encrypted connection. Payments are handled entirely by Stripe, passwords are stored scrambled, and only the people who need your details to run the shop can see them. No website can promise perfect security, but if something ever went wrong that put your information at risk, we would tell you and the authorities as the law requires.

Your rights

Wherever you live, you can ask us to do any of the following.

• Show you the personal information we hold about you
• Correct anything that’s wrong or out of date
• Delete your information, unless the law says we have to keep it, as with order records
• Stop or limit how we use it
• Give you a copy in a format you can take to another business
• Stop sending you marketing emails

Just email us at customer@petrascal.com. We’ll reply within one month and there’s no charge. To protect your account, we may ask you to write from the email address you used with us.

If you live in the United States

Several US states, including California, Virginia, Colorado, Connecticut and Texas, give residents their own privacy rights. We offer the rights above to every customer in every state, and we’ll never charge you more or treat you differently for using them. If someone contacts us on your behalf, we may ask for proof that you’ve authorised them.

Making a complaint

If you’re unhappy with how we’ve handled your information, please tell us first and we’ll do our best to put it right. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk, or to the attorney general or privacy regulator in your own state.

Children

Our shop is meant for adults buying for their pets. We don’t knowingly collect information from children under 13. If you think a child has given us their details, email us and we’ll delete them.

Links to other websites

Our pages sometimes link to other websites. Once you leave petrascal.com, their own privacy policies apply, so it’s worth reading those too.

Changes to this policy

We’ll update this page when our shop or the law changes, and the date at the top will always show the latest version. If we make a big change that affects how we use your information, we’ll email customers who have an account with us.

Get in touch

Questions about your privacy, or anything on this page, are welcome. Email us at customer@petrascal.com and a real person will reply. We don’t have a phone line, so email is the quickest way to reach us.